PAYMENT

Our methods of payment are Paypal and bank transfert.

Please, before buying, read our description carefully and ask any questions you may have before making your purchase, note price and shipping charges, take a close look at the photos because it's not always easy to describe an item. If you are sure to buy and then change your mind, we'll just cancel the purchase. 

SHIPPING

Please, contact us for all our shipping and insurance information carefully.

Please note that if you purchase from us, we'll assume you have read all the information below and that you agree to our shipping policies.

THE FRENCH COSTS SHIPPING BY LAPOSTE ARE :

 SHIPPING METHODS, INSURANCE & TRACKING NUMBER INFORMATION

Ship from France worldwide are shipped by French Colissimo International Airmail, a TRACKING NUMBER AND INSURANCE and Delivery against a Signature for added security.

The minimum charge for this service is 30 €uros which is below the actual cost to us. The shipping charge will never be more than the actual cost to us.

SMALL ITEMS are shipped By French Tracking Letter Airmail, a tracking number and an insurance of 150 €uros maximum. Packed in a bubbled wrap letter or a small box. Please note that the parcel can be only tracked by the French post Office, if there is any issue, you will have to contact me and I will contact us to know where is the parcel.

According to weight, this shipping service costs between 8 €uros and 15 €uros. If you want the higher priced French Collissimo International Airmail, please tell us. 

As soon as we send the parcel, we will inform you and send you the tracking number. Generally our parcels arrive worldwide in about 5 to 8 days but we ask that you to count on up to 10 days. Please remember that we are shipping from France, parcel can be slow by weather or public holiday. 

IMPORT DUTIES

TAXES and CHARGES are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Thank you

When it's possible, we combine the shipping cost. Please wait to pay for multiple purchases until combined into one invoice.

IMPORTANT : REFUND PROCESS, French POST'S RULES

ITEM LOST

If an item is LOST in transit. You and I have requested insurance, we can only begin a claims process on your behalf with the French Post, if your parcel has not arrived in 30 days from shipping date. 

A parcel has to be missing for 90 days from the shipping date Before Making Payment on a claim, and then French Post pay claims after that amount of time.

Immediately after we have received payment of the insurance claim on your behalf, you will receive a full refund from us. We regret that this will take at least 90 days from the start of the claims process, and as much as a week or two more before we actually receive a refund from the French Post. We request that you remember that we are shipping from France and therefore we are subject to the rules of the French Postal System. By purchasing from us you agree to our using the French Postal Refund system.

DAMAGED

If an item DAMAGED in transit, the customer must open a refund claim at his local post office as quickly as possible. Moreover if it's possible, please open the parcel in front of the delivery man to check that the item is safe. If it'snt, the deliver man will be able to notice that it arrived damaged. After a refund claim opening, the post office will begin an investigation. This investigation before being refund can take a long time. So we will appreciate very much your patience. 

Note that shipping problems are rares.

RETURN POLICY

We do our best to you be happy but if you are not satisfied with any item you receive and you want to return it, please notify us within 7 days. We will gladly refund your payment in full (less shipping charges) after we receive it. Please note that the return shipping cost is paid by buyer. And do not forget to mention on the custom declaration that it is a RETURN.